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We're committed to continuously improving Discover and have some exciting updates to share with our services this week.
On October 22nd, we’re updating the Discover login experience. This change strengthens security, aligns with industry best practice for authentication, and lays the groundwork for Single Sign-On (SSO) – available to customers who choose to use it.
What to expect on 22 October
When you open Discover that morning October 22nd, you may find that you have been signed out. The login screen will look slightly different. Here’s how to sign in:
- Enter your email address.
- Click Continue.
- Enter your current password as usual.
The first sign-in may take a moment longer than normal while your account is updated in the background – this is expected.
Before 22 October, please check
- Make sure every Discover user at your service knows the email address linked to their account.
- Confirm that each user can still access the inbox for that email address, as they will need access if they use the Forgot Password option.
- Let all users know that the email address and password fields will not auto-fill, so they will need to enter both manually.
If your service has IT restrictions on unknown websites, please ask your IT team to whitelist the following URLs before 22 October:
- login.xplor-auth.com
- auth.myxplor.com
- cdn.auth0.com
This will help ensure you can access the new login page successfully.
